Freight, return and warrenty

FREIGHT COSTS

Feeight costs up to 10 kilos are specified charge

Germany
Orders over 35 € are sent free of charge
Orders below 35 € are charged 5€ in freight

All other countries in EU
Orders over 50 € are sent free of charge
Orders below 50 € are charged 10€ in freight

Switzerland & Norway
Orders over 500 € are sent free of charge
Orders below 500 € are charged 35 € in freight and customs clearance

DELIVERY
Orders are being handled as they come in.
Orders received before 11.00 am will ship the same day. Orders received after 11.00 will ship the next working day.
Transit time to above countries vary from 1 - 4 days.
All products that can be ordered are in stock. We do not work with back orders.
Regarding orders not in stock, - please contact us by e-mail at truestuff@truestuff.dk to get updated stock information.

All orders are shipped by GLS or DHL from our stock in Germany

RETURN
You are free to return your order within 100 days upon receipt.
Please return to our stock address in Germany:

TrueStuff
c/o Skorzak GmbH & Co. KG
Westerallee 155
24941 Flensburg
Germany
 

Return is at your own cost and risk as we do not offer free return.
Please pack your return items thoroughly and return through the freight partner you prefer.
Returned goods must be unused and unwashed and, as far as possible, in intact packaging.
We will return your payment no later than one week after we have received the goods and verified that they are in proper condition.

If the goods have been used or washed, this means that if you cancel the purchase, you will only receive a part or none of the purchase amount back, depending on the commercial value of the goods.

Failure to collect a package from a parcel shop cannot be used as a free return.
Upon receipt of the uncollected package, we will return the order amount to your account, minus the costs we incur as a result of returning an uncollected package.

 

MONEY BACK

We return your payment via the same channel used by your initial payment.

Your money will be transferred back to you within maximum 7 days upon the receipt of your return at our stock.

WARRENTY
TrueStuff offer you a two-year warranty.
If you find defects in our product no later than two years upon receipt the product, we offer you to repair the defects or if possible to exchange the item for a new similar item.
Alternatively we can offer you a reduction in the price or totally cancel your order and return your payment.